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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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eddie martinez

April 29, 2026

5  out of  5
rating by eddie martinez
"I had the pleasure of working with Dylan who provided multiple quotes to help me find the insurance that was right for me and my family. He helped me find the right auto, renters, and personal item insurance."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Ken Quach’s Team. "
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Weldon Hofilena

April 23, 2026

5  out of  5
rating by Weldon Hofilena
"We recently visited the State Farm office on Bellaire Blvd., where we received a warm welcome from Ms. Alex Rosal. She asked how she could assist us, and we explained that we were looking for new home and auto insurance. Ms. Rosal kindly requested that we sit down, and she presented us with various quotes for home and auto insurance. She spent more than an hour with us until we found the quotes that met our needs. Thanks to Ms. Rosal's patience and expertise, we are now part of the State Farm family. We thanked her for her hard work and dedication."
We responded:
"Weldon, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Ken Quach’s Team here in our Houston office. "
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tung nguyen quang

April 21, 2026

5  out of  5
rating by tung nguyen quang
"Justin is really helpful with the answer for the question that I have been concerned for quite a few weeks now. Straightforward and patiently."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Sherry Chen

April 16, 2026

5  out of  5
rating by Sherry Chen
"Justin did an awesome job helping me out. Super easy to work with and very responsive. Definitely recommend!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Houston to know that you had such a wonderful experience with us here on State Farm Agent Ken Quach’s Team."
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brian walker

April 16, 2026

5  out of  5
rating by brian walker
"Very helpful team at State Farm everyone is very friendly, Justin was especially helpful as well getting my car insurance on the right track - Thank you Justin!! 😃"
We responded:
"Thank you for the fantastic review, brian! We are always here to help with your insurance needs here in Houston . "
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Deadn

April 15, 2026

5  out of  5
rating by Deadn
"Justin was very helpful by getting me the correct information I needed to add my daughter to my policy. Thanks!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Ken Quach’s Team! We deeply appreciate your kind words here in Houston . "
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Jorge Ascencio

April 13, 2026

5  out of  5
rating by Jorge Ascencio
"Lupe and Dylan are the best.....great customer service. 😃 happy customer. 👍🏻👍🏻"
We responded:
"Thank you for the 5-star review, Jorge! Here on State Farm Agent Ken Quach’s Team, we are proud to serve our community and appreciate your recognition. "
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Nga Mary Tran

April 13, 2026

5  out of  5
rating by Nga Mary Tran
"I have been a customer here at Ken Quach State Farm for over 10 years now, and their customer service does not disappoint! Today I was helped by Justin who went above and beyond to help get me in contact with the correct State Farm department."
We responded:
"Nga, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Christopher Bosch

April 7, 2026

5  out of  5
rating by Christopher Bosch
"Alex was extremely helpful over the phone."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Ken Quach’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Houston ."
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Amy Nguyen

April 7, 2026

5  out of  5
rating by Amy Nguyen
"Ceasar Mata is an amazing associate at State Farm. I called and left a voicemail and received a call back within 8 minutes. He not only helped me when I had a question about my auto ID card, but went above and beyond with offering different solutions. He is dedicated to helping customers and delivers his assistance in a timely manner, all-in-all exceeding my expectations."
We responded:
"Wow, thank you for the 5-star review, Amy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Danh Nguyen

March 6, 2026

5  out of  5
rating by Danh Nguyen
"Trang was helping me with my auto insurance. She is very friendly and kindly explained the coverage details. This is my first time buying insurance on my own, and she guided me through every step. I highly recommend going to her!"
We responded:
"Thank you so much for the 5-stars, Danh! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Quach’s Team anytime."
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Rafael Munoz

March 6, 2026

5  out of  5
rating by Rafael Munoz
"Lupe has been exceptional in the service she has provided for my family. Anytime I contact whether it be through phone or email, she answers promptly. I have been with this branch for many years and Lupe is the answer for that. Amazing customer service from an amazing person."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Hello

February 20, 2026

1  out of  5
rating by Hello
"Ken Quach does not care about long term customers. Ever since he took over previous owners books we had nothing but issues. The sad part is that not once has he reached out, even after requesting to speak with him. 25 year with State Farm and this is how he treats you. We are leaving at the end of the month. State Farm is great and you can get your policy through another agent. We will be making a formal complaint against Ken with State Farm. I just wish he cared more."
We responded:
"Good morning. Can I have your contact information so I can address any concerns you have. "
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Peter Nguyen

February 9, 2026

5  out of  5
rating by Peter Nguyen
"Trang is helping me with my claims. She is very friendly and always listens to my concerns. I really appreciate her help and highly recommended her"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ken Quach’s Team here in Houston . "
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Victor Gonzales

February 6, 2026

5  out of  5
rating by Victor Gonzales
"Long time customer have always been treated with respect and this company has always been very flexible with me. Most of my family is also with State Farm And also feels the same. for example, today, Alex took really great care of my concerns. She went above and beyond with communication. I cannot recommend this insurance company enough."
We responded:
"Thank you for the fantastic review, Victor! We are always here to help with your insurance needs here in Houston . "
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Oanh Dinh

January 21, 2026

5  out of  5
rating by Oanh Dinh
"I recently worked with Trang for my auto insurance and had a great experience. She explained my coverage clearly, found me a better rate, and pointed out gaps I didn’t know I had. Highly recommend if you want someone who truly cares about your protection!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ken Quach’s Team. "
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Phuoc Huynh

January 15, 2026

5  out of  5
rating by Phuoc Huynh
"Trang was extremely helpful with my auto and homeowners insurance. She took the time to explain everything clearly and truly listened to what I needed. I highly recommend her!"
We responded:
"Thank you for the fantastic review, Phuoc! We are always here to help with your insurance needs here in Houston . "
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Phillip Le

January 9, 2026

5  out of  5
rating by Phillip Le
"I prefer using Statefarm for my car insurance because they offers good deals. Fortunately. I found my agent, Trang Ton, who quickly responded to all the questions I have and worked with me to find a good insurance plan."
We responded:
"Phillip, thank you so much for the five star review and the kind words for Trang. So glad that we were able to take care of your insurance and financial needs. we me would love for you to refer your friends and family to us."
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出前一丁

January 9, 2026

5  out of  5
rating by 出前一丁
"Chi Trang phuc vu rất chú dạo , Tân tinh mình rất vui ."
We responded:
"Thank you for the five star review and the kind words for trying. So glad we’re able to help you. So glad that you’re very happy with our service. Please refer your friends and family to us."
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Ha Thanh Nguyen

January 9, 2026

5  out of  5
rating by Ha Thanh Nguyen
"Trang provides excellent insurance service. Very professional and easy to work with. Highly recommend!"
We responded:
"Ha, thank you for the five star review and the kind words for a Trang. So glad that you are very happy with our service. "
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Alejandra

January 5, 2026

5  out of  5
rating by Alejandra
"Jack from State Farm is the best agent ever. He is very knowledgeable and efficient, and he takes the time to answer and explain any questions or concerns. He truly gave my son and me the best quote possible. I highly recommend him for his effort, professionalism, and attention to detail."
We responded:
"Alejandra, thank you so much for the five star review and the kind words for Jack. Thank you for taking your time to write this very nice message. Please don’t hesitate to tell us to your friends and family so we can help them also. "
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Jon Nelsen

December 21, 2025

1  out of  5
rating by Jon Nelsen
"This might be the worst insurance agency on the North American continent. Completely unresponsive to even the most simple requests, don't answer phones, don't return calls. Choose this agency at your own peril. Edit: left a message for someone at the agency to give us a return call, that was on a Wednesday, it is now the following Friday, no call yet. How is such poor service even possible? (The call was regarding their slow paying a claim.)"
We responded:
"Hello Jon. I am the manager for this agency and would like to find out why you feel this way. We strive to provide a remarkable experience for our customers. I will reach out to you to discuss details of your situation. Thank you. "
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Daniel DiPetta

November 1, 2025

5  out of  5
rating by Daniel DiPetta
"Had a great experience working with Charles Copeland for my auto and life insurance policies. Charles was very thorough in guiding me through my options and helping me pick policies that best fit my family’s needs. I would highly recommend Charles to my friends and family."
We responded:
"Daniel, thank you for the five star review and the kind words for Charles. Thank you for referring us to all your friends and family also. Would love to take care of their insurance and financial needs also."
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Ree

August 22, 2025

5  out of  5
rating by Ree
"Patty and Mykim were AMAZING!!! They both were so respectful and so helpful through out the whole entire process!! I will definitely recommend them to anyone! Thank you both again! Yall are the best! ☺️"
We responded:
"Ree, thank you so much for the kind words for Patty and MyKim! Yes, I agree, they are both amazing. so glad we’re able to help you. Would love for you to recommend us to your friends and family."
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Joaquin Mendez

August 19, 2025

5  out of  5
rating by Joaquin Mendez
"Excellent service and very professional in providing solutions"
We responded:
"Joaquin, thank you for the five star review for our agency. So glad we’re able to take care of your insurance needs. Would love for you to recommend us to your friends and family."