Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jon Nelsen

Jon Nelsen

September 12, 2026

1  out of  5
rating by Jon Nelsen
"This might be the worst insurance agency on the North American continent. Completely unresponsive to even the most simple requests, don't answer phones, don't return calls. Choose this agency at your own peril.
Edit: left a message for someone at the agency to give us a return call, that was on a Wednesday, it is now the following Friday, no call yet. How is such poor service even possible? (The call was regarding their slow paying a claim.)"
We responded:
"Hello Jon. I am the manager for this agency and would like to find out why you feel this way. We strive to provide a remarkable experience for our customers. I will reach out to you to discuss details of your situation. Thank you. "
Profile photo of kevin ruiz

kevin ruiz

September 1, 2026

5  out of  5
rating by kevin ruiz
"justin nguyen was very informative and straightforward about all the policies! would definitely recommend him"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Houston. "
Profile photo of Hung Not

Hung Not

August 18, 2026

5  out of  5
rating by Hung Not
"Easy to get information,thanks"
We responded:
"Hung, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Houston. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ken Quach and Team "
Profile photo of Ryan Nguyen

Ryan Nguyen

August 17, 2026

5  out of  5
rating by Ryan Nguyen
"Patty was incredibly helpful and made the whole insurance process easy and stress-free. She was friendly, knowledgeable, and took the time to answer all my questions. I really appreciate her great customer service and just for that I would definitely recommend State Farm!"
We responded:
"Thank you for the 5-star review of Ken Quach’s team - we really appreciate your kind words! "
Profile photo of Aaron Haro

Aaron Haro

July 29, 2026

5  out of  5
rating by Aaron Haro
"Amazing customer service, Patty Cura helped get the best coverage for the right price. I really recommend coming here to get your insurance policy."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Mai Nguyen

Mai Nguyen

July 28, 2026

5  out of  5
rating by Mai Nguyen
"Justin was really helpful with our questions! Super friendly and kind!"
We responded:
"Mai, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Chris Shredder Gaming

Chris Shredder Gaming

July 24, 2026

5  out of  5
rating by Chris Shredder Gaming
"The staff (Patty) was professional and helpful throughout the insurance process. They explained the required paperwork clearly, communicated with my insurance company on my behalf, and kept me informed about the status of my claim. The process took some time, but they were responsive to my questions and made the experience much less stressful. Overall, I was satisfied with the service and would recommend them.""
We responded:
"Thank you so much for the 5-star rating, Chris! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ken Quach "
Profile photo of Loan Tran

Loan Tran

July 24, 2026

5  out of  5
rating by Loan Tran
"justin nguyen was super helpful!! he usually helps me and my mom with all of our questions :)! he’s super thorough and checks all options to get us the best savings and we appreciate it greatly, thank you justin!"
We responded:
"Thank you so much for the 5-star rating, Loan! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ken Quach "
Profile photo of Long Huynh

Long Huynh

July 24, 2026

5  out of  5
rating by Long Huynh
"Justin was really helpful for us!"
We responded:
"Long, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Houston. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ken Quach and Team "
Profile photo of Jose Rojas

Jose Rojas

July 17, 2026

5  out of  5
rating by Jose Rojas
"Justin was incredibly knowledgeable and helpful with my questions."
We responded:
"Wow, thank you for the 5-star review, Jose! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Jennifer Thomas

Jennifer Thomas

July 9, 2026

5  out of  5
rating by Jennifer Thomas
"Justin at State Farm provided outstanding customer service. He was kind, professional, and attentive throughout the entire process. He took the time to listen to my questions, made sure I understood my options, and was incredibly helpful every step of the way. I truly appreciated his patience and positive attitude. I highly recommend working with Justin if you’re looking for someone who genuinely cares about helping his customers!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ken Quach’s Team. "
Profile photo of elaine osteicoechea

elaine osteicoechea

July 8, 2026

5  out of  5
rating by elaine osteicoechea
"Justin was great and very helpful"
We responded:
"Thank you so much for the 5-stars, elaine! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Quach’s Team anytime."
Profile photo of Villa Do The Hoang

Villa Do The Hoang

July 6, 2026

5  out of  5
rating by Villa Do The Hoang
"Great service. Excellent accomodation. I will cone back."
We responded:
"Thank you for taking the time to leave such a great review, Villa. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Trinh Tran

Trinh Tran

June 30, 2026

5  out of  5
rating by Trinh Tran
"Justin Nguyen is very polite and helpful, make my day.
Thanks State Farm!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of dangkhoa maile

dangkhoa maile

June 29, 2026

5  out of  5
rating by dangkhoa maile
"Excellent customer service. Justin Nguyen was friendly, efficient, and helped me find the right coverage. Highly recommend!"
We responded:
"Thank you so much for the 5-stars, dangkhoa! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Quach’s Team anytime."
Profile photo of Andy T

Andy T

June 27, 2026

5  out of  5
rating by Andy T
"LIKE A GOOD NEIGHBOR, JACK QUACH IS THERE!

Listen, I went into this insurance switch expecting the usual soul-crushing paperwork, fine-print headaches, and the distinct feeling that I was about to get financially hosed. Instead, Jack Quach showed up like a superhero with a sense of humor and a calculator that actually works in my favor.

This man made the entire process smoother than a fresh jar of Skippy. One minute I was drowning in quotes from other carriers that made my eyes glaze over, the next Jack was breaking everything down like he was explaining TikTok to my grandma—patient, clear, and weirdly entertaining. He walked me through every single scenario: “What if a hurricane turns my house into a swimming pool? What if hail decides my roof looks like a golf course? What if my dog throws a rager while I’m at work?” Okay, maybe not that last one, but you get the vibe—he covered it all.

Jack didn’t just sell me insurance; he made me actually understand what I was buying. No vague “trust me bro” vibes, just straight-up explanations that left me feeling smart instead of scammed. And the cherry on top? The dude saved me a ridiculous amount of money right out of the gate. I went from “how is this legal” pricing to “wait, I can actually afford groceries and peace of mind?” levels.

If you’re sitting there waffling on who to choose for your insurance, stop hesitating like it’s the last slice of pizza at a family reunion. Call Jack Quach. He’s the real deal—professional, hilarious, and genuinely invested in making sure you’re covered without getting taken to the cleaners.

11/10, would switch again (but I won’t have to, because Jack already nailed it). Highly recommend! 🚀"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Xavier Glessner

Xavier Glessner

June 27, 2026

5  out of  5
rating by Xavier Glessner
"Patty Cura was amazing to work with! She was incredibly helpful, patient, and took the time to answer all of my questions thoroughly. She made the entire process easy to understand and made sure I felt comfortable every step of the way. It's clear that she genuinely cares about providing excellent customer service. I really appreciate her professionalism and willingness to help. If you're looking for someone knowledgeable and friendly at State Farm, I highly recommend"
We responded:
"Thanks so much for the fantastic rating, Xavier! We are so glad you had a positive experience with us here on State Farm Agent Ken Quach’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Tina

Tina

June 26, 2026

5  out of  5
rating by Tina
"Justin was very professional and polite. Excellent service"
We responded:
"Tina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Ken Quach’s Team—we are always here to help!"
Profile photo of Top Auto Glass and Window tint

Top Auto Glass and Window tint

June 24, 2026

5  out of  5
rating by Top Auto Glass and Window tint
"Amazing service and competitive pricing !"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ken Quach’s Team here in Houston . "
Profile photo of Baotram Nguyen

Baotram Nguyen

June 24, 2026

5  out of  5
rating by Baotram Nguyen
"Justin Nguyen is a patient agent. I interrupted the conversation due to personal work but would be able to connect with him without any difficulties. Good customer service. Reasonable price for renter insurance. Thanks!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Ken Quach’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Houston ."
Profile photo of Tuan Nguyen

Tuan Nguyen

June 18, 2026

5  out of  5
rating by Tuan Nguyen
"I was trying to get the Canadian insurance card and Justin was extremely helpful"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Alina Korral

Alina Korral

June 17, 2026

5  out of  5
rating by Alina Korral
"Needed to Switch to another insurance company due to rate increase.
Always thought State Farm was too expensive for me. My coworker referred me to call Jack from State Farm Insurance . There really is a guy name Jack that works there. He explained to me in detail what I have and what I needed. Took the time to go over home and auto insurance. I recently lost my husband so he explained to me the importance of Life insurance. Really great first experience with State Farm."
We responded:
"Alina, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Ken Quach’s Team here in our Houston office. "
Profile photo of Cao Vy

Cao Vy

June 15, 2026

5  out of  5
rating by Cao Vy
"Justin was very patient, helpful, and knowledgeable. He took the time to answer all of my questions and explained everything clearly. Great customer service and a very pleasant experience. Thank you for your help, Justin! 😊"
We responded:
"Cao, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Grace Ekpe

Grace Ekpe

June 12, 2026

5  out of  5
rating by Grace Ekpe
"Awesome job"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Leeana Salazar

Leeana Salazar

June 11, 2026

5  out of  5
rating by Leeana Salazar
"I cannot say enough great things about Justin at State Farm. He truly went above and beyond to help me during a very stressful time after my bank account was compromised. Dealing with everything that came along with that situation was overwhelming, but Justin took the time to assist me in resolving the issues with my account and made the process so much easier.
His patience, professionalism, and willingness to help took one major stress off my plate when I needed it most. It is rare to find someone who genuinely cares about their clients and is willing to go the extra mile. I am incredibly grateful for his support and highly recommend Justin and State Farm to anyone looking for exceptional customer service."
We responded:
"Leeana, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Ken Quach’s Team is just a call or email away!"