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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Helen Le

October 19, 2026

5  out of  5
rating by Helen Le
"I want to thank Justin Nguyen for his outstanding help with switching my insurance from one car to another. I was in a time crunch, and he made the entire process incredibly fast and easy. He was knowledgeable, friendly, and took the time to answer all my questions. I truly appreciated how clearly he explained everything and made sure I was comfortable with the changes. His help was greatly appreciated."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Lucky Khan

October 14, 2026

5  out of  5
rating by Lucky Khan
"He is good , very nice, take care me and sister when we need help…. Good job Ceases 👍"
We responded:
"Thank you so much for your wonderful feedback of us here at Ken Quach’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Ken Quach’s Insurance Team "
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Brian Rapalo

October 12, 2026

5  out of  5
rating by Brian Rapalo
"Sylvia at State Farm was wonderful! She took the time to answer all of my insurance questions and made the whole process easy to understand. Highly recommend!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Houston insurance team. "
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Arnie Xavier

October 6, 2026

5  out of  5
rating by Arnie Xavier
"State Farm's rep Ceasar, was Very ,Very helpful. We really appreciated the work he did."
We responded:
"Thanks so much for the fantastic rating, Arnie! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Andres Cardenas

October 2, 2026

5  out of  5
rating by Andres Cardenas
"Had a great experience getting everything set up. Jayden was really helpful throughout the whole process and helped us save money while making sure we had the coverage we needed. He explained everything clearly and made the whole process easy. Definitely recommend working with him."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Ken Quach’s team. "
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Ricardo Cardenas

October 1, 2026

5  out of  5
rating by Ricardo Cardenas
"If I could give Jayden Quach more than five stars, I absolutely would.

Jayden is hands down one of the best insurance agents I’ve ever had the pleasure of working with. From the very beginning, he has been incredibly knowledgeable, professional, responsive, and genuinely committed to helping his customers. He doesn’t just give you an answer and move on—he takes the time to explain everything clearly, makes sure you actually understand your options, and goes above and beyond to make the entire process as easy and stress-free as possible.

What really sets Jayden apart, though, is his customer service. You can tell immediately that he takes pride in what he does and actually cares about the people he works with. Every question is treated like it matters, every concern gets his full attention, and you never feel rushed or like you’re just another policy number.

State Farm should genuinely consider Jayden the standard for what an exceptional agent looks like. If every customer received the level of service Jayden provides, insurance companies wouldn’t need advertising—their customers would do it for them.

I rarely leave reviews this enthusiastic, but outstanding work deserves to be recognized. Jayden has absolutely earned my trust, my business, and this five-star review.

Someone give this man a promotion before another company realizes what they’re missing."
We responded:
"Ricardo, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Houston insurance team is always here and happy to help. "
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Boris Falls

September 15, 2026

5  out of  5
rating by Boris Falls
"Very satisfied"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Jon Nelsen

September 12, 2026

1  out of  5
rating by Jon Nelsen
"This might be the worst insurance agency on the North American continent. Completely unresponsive to even the most simple requests, don't answer phones, don't return calls. Choose this agency at your own peril.
Edit: left a message for someone at the agency to give us a return call, that was on a Wednesday, it is now the following Friday, no call yet. How is such poor service even possible? (The call was regarding their slow paying a claim.)"
We responded:
"Hello Jon. I am the manager for this agency and would like to find out why you feel this way. We strive to provide a remarkable experience for our customers. I will reach out to you to discuss details of your situation. Thank you. "
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kevin ruiz

September 1, 2026

5  out of  5
rating by kevin ruiz
"justin nguyen was very informative and straightforward about all the policies! would definitely recommend him"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Houston. "
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Hung Not

August 18, 2026

5  out of  5
rating by Hung Not
"Easy to get information,thanks"
We responded:
"Hung, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Houston. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ken Quach and Team "
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Ryan Nguyen

August 17, 2026

5  out of  5
rating by Ryan Nguyen
"Patty was incredibly helpful and made the whole insurance process easy and stress-free. She was friendly, knowledgeable, and took the time to answer all my questions. I really appreciate her great customer service and just for that I would definitely recommend State Farm!"
We responded:
"Thank you for the 5-star review of Ken Quach’s team - we really appreciate your kind words! "
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Aaron Haro

July 29, 2026

5  out of  5
rating by Aaron Haro
"Amazing customer service, Patty Cura helped get the best coverage for the right price. I really recommend coming here to get your insurance policy."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Mai Nguyen

July 28, 2026

5  out of  5
rating by Mai Nguyen
"Justin was really helpful with our questions! Super friendly and kind!"
We responded:
"Mai, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Chris Shredder Gaming

July 24, 2026

5  out of  5
rating by Chris Shredder Gaming
"The staff (Patty) was professional and helpful throughout the insurance process. They explained the required paperwork clearly, communicated with my insurance company on my behalf, and kept me informed about the status of my claim. The process took some time, but they were responsive to my questions and made the experience much less stressful. Overall, I was satisfied with the service and would recommend them.""
We responded:
"Thank you so much for the 5-star rating, Chris! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ken Quach "
Profile photo of Loan Tran

Loan Tran

July 24, 2026

5  out of  5
rating by Loan Tran
"justin nguyen was super helpful!! he usually helps me and my mom with all of our questions :)! he’s super thorough and checks all options to get us the best savings and we appreciate it greatly, thank you justin!"
We responded:
"Thank you so much for the 5-star rating, Loan! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ken Quach "
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Long Huynh

July 24, 2026

5  out of  5
rating by Long Huynh
"Justin was really helpful for us!"
We responded:
"Long, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Houston. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ken Quach and Team "
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Jose Rojas

July 17, 2026

5  out of  5
rating by Jose Rojas
"Justin was incredibly knowledgeable and helpful with my questions."
We responded:
"Wow, thank you for the 5-star review, Jose! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Jennifer Thomas

July 9, 2026

5  out of  5
rating by Jennifer Thomas
"Justin at State Farm provided outstanding customer service. He was kind, professional, and attentive throughout the entire process. He took the time to listen to my questions, made sure I understood my options, and was incredibly helpful every step of the way. I truly appreciated his patience and positive attitude. I highly recommend working with Justin if you’re looking for someone who genuinely cares about helping his customers!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ken Quach’s Team. "
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elaine osteicoechea

July 8, 2026

5  out of  5
rating by elaine osteicoechea
"Justin was great and very helpful"
We responded:
"Thank you so much for the 5-stars, elaine! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Quach’s Team anytime."
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Villa Do The Hoang

July 6, 2026

5  out of  5
rating by Villa Do The Hoang
"Great service. Excellent accomodation. I will cone back."
We responded:
"Thank you for taking the time to leave such a great review, Villa. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Trinh Tran

June 30, 2026

5  out of  5
rating by Trinh Tran
"Justin Nguyen is very polite and helpful, make my day.
Thanks State Farm!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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dangkhoa maile

June 29, 2026

5  out of  5
rating by dangkhoa maile
"Excellent customer service. Justin Nguyen was friendly, efficient, and helped me find the right coverage. Highly recommend!"
We responded:
"Thank you so much for the 5-stars, dangkhoa! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Quach’s Team anytime."
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Andy T

June 27, 2026

5  out of  5
rating by Andy T
"LIKE A GOOD NEIGHBOR, JACK QUACH IS THERE!

Listen, I went into this insurance switch expecting the usual soul-crushing paperwork, fine-print headaches, and the distinct feeling that I was about to get financially hosed. Instead, Jack Quach showed up like a superhero with a sense of humor and a calculator that actually works in my favor.

This man made the entire process smoother than a fresh jar of Skippy. One minute I was drowning in quotes from other carriers that made my eyes glaze over, the next Jack was breaking everything down like he was explaining TikTok to my grandma—patient, clear, and weirdly entertaining. He walked me through every single scenario: “What if a hurricane turns my house into a swimming pool? What if hail decides my roof looks like a golf course? What if my dog throws a rager while I’m at work?” Okay, maybe not that last one, but you get the vibe—he covered it all.

Jack didn’t just sell me insurance; he made me actually understand what I was buying. No vague “trust me bro” vibes, just straight-up explanations that left me feeling smart instead of scammed. And the cherry on top? The dude saved me a ridiculous amount of money right out of the gate. I went from “how is this legal” pricing to “wait, I can actually afford groceries and peace of mind?” levels.

If you’re sitting there waffling on who to choose for your insurance, stop hesitating like it’s the last slice of pizza at a family reunion. Call Jack Quach. He’s the real deal—professional, hilarious, and genuinely invested in making sure you’re covered without getting taken to the cleaners.

11/10, would switch again (but I won’t have to, because Jack already nailed it). Highly recommend! 🚀"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Xavier Glessner

June 27, 2026

5  out of  5
rating by Xavier Glessner
"Patty Cura was amazing to work with! She was incredibly helpful, patient, and took the time to answer all of my questions thoroughly. She made the entire process easy to understand and made sure I felt comfortable every step of the way. It's clear that she genuinely cares about providing excellent customer service. I really appreciate her professionalism and willingness to help. If you're looking for someone knowledgeable and friendly at State Farm, I highly recommend"
We responded:
"Thanks so much for the fantastic rating, Xavier! We are so glad you had a positive experience with us here on State Farm Agent Ken Quach’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Tina

June 26, 2026

5  out of  5
rating by Tina
"Justin was very professional and polite. Excellent service"
We responded:
"Tina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Ken Quach’s Team—we are always here to help!"