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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danh Nguyen

March 6, 2026

5  out of  5
rating by Danh Nguyen
"Trang was helping me with my auto insurance. She is very friendly and kindly explained the coverage details. This is my first time buying insurance on my own, and she guided me through every step. I highly recommend going to her!"
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Rafael Munoz

March 6, 2026

5  out of  5
rating by Rafael Munoz
"Lupe has been exceptional in the service she has provided for my family. Anytime I contact whether it be through phone or email, she answers promptly. I have been with this branch for many years and Lupe is the answer for that. Amazing customer service from an amazing person."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Peter Nguyen

February 9, 2026

5  out of  5
rating by Peter Nguyen
"Trang is helping me with my claims. She is very friendly and always listens to my concerns. I really appreciate her help and highly recommended her"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ken Quach’s Team here in Houston . "
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Victor Gonzales

February 6, 2026

5  out of  5
rating by Victor Gonzales
"Long time customer have always been treated with respect and this company has always been very flexible with me. Most of my family is also with State Farm And also feels the same. for example, today, Alex took really great care of my concerns. She went above and beyond with communication. I cannot recommend this insurance company enough."
We responded:
"Thank you for the fantastic review, Victor! We are always here to help with your insurance needs here in Houston . "
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Oanh Dinh

January 21, 2026

5  out of  5
rating by Oanh Dinh
"I recently worked with Trang for my auto insurance and had a great experience. She explained my coverage clearly, found me a better rate, and pointed out gaps I didn’t know I had. Highly recommend if you want someone who truly cares about your protection!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ken Quach’s Team. "
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Phuoc Huynh

January 15, 2026

5  out of  5
rating by Phuoc Huynh
"Trang was extremely helpful with my auto and homeowners insurance. She took the time to explain everything clearly and truly listened to what I needed. I highly recommend her!"
We responded:
"Thank you for the fantastic review, Phuoc! We are always here to help with your insurance needs here in Houston . "
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Phillip Le

January 9, 2026

5  out of  5
rating by Phillip Le
"I prefer using Statefarm for my car insurance because they offers good deals. Fortunately. I found my agent, Trang Ton, who quickly responded to all the questions I have and worked with me to find a good insurance plan."
We responded:
"Phillip, thank you so much for the five star review and the kind words for Trang. So glad that we were able to take care of your insurance and financial needs. we me would love for you to refer your friends and family to us."
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出前一丁

January 9, 2026

5  out of  5
rating by 出前一丁
"Chi Trang phuc vu rất chú dạo , Tân tinh mình rất vui ."
We responded:
"Thank you for the five star review and the kind words for trying. So glad we’re able to help you. So glad that you’re very happy with our service. Please refer your friends and family to us."
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Ha Thanh Nguyen

January 9, 2026

5  out of  5
rating by Ha Thanh Nguyen
"Trang provides excellent insurance service. Very professional and easy to work with. Highly recommend!"
We responded:
"Ha, thank you for the five star review and the kind words for a Trang. So glad that you are very happy with our service. "
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Jon Nelsen

December 21, 2025

1  out of  5
rating by Jon Nelsen
"This might be the worst insurance agency on the North American continent. Completely unresponsive to even the most simple requests, don't answer phones, don't return calls. Choose this agency at your own peril. Edit: left a message for someone at the agency to give us a return call, that was on a Wednesday, it is now the following Friday, no call yet. How is such poor service even possible? (The call was regarding their slow paying a claim.)"
We responded:
"Hello Jon. I am the manager for this agency and would like to find out why you feel this way. We strive to provide a remarkable experience for our customers. I will reach out to you to discuss details of your situation. Thank you. "
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Daniel DiPetta

November 1, 2025

5  out of  5
rating by Daniel DiPetta
"Had a great experience working with Charles Copeland for my auto and life insurance policies. Charles was very thorough in guiding me through my options and helping me pick policies that best fit my family’s needs. I would highly recommend Charles to my friends and family."
We responded:
"Daniel, thank you for the five star review and the kind words for Charles. Thank you for referring us to all your friends and family also. Would love to take care of their insurance and financial needs also."
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Ree

August 22, 2025

5  out of  5
rating by Ree
"Patty and Mykim were AMAZING!!! They both were so respectful and so helpful through out the whole entire process!! I will definitely recommend them to anyone! Thank you both again! Yall are the best! ☺️"
We responded:
"Ree, thank you so much for the kind words for Patty and MyKim! Yes, I agree, they are both amazing. so glad we’re able to help you. Would love for you to recommend us to your friends and family."
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Joaquin Mendez

August 19, 2025

5  out of  5
rating by Joaquin Mendez
"Excellent service and very professional in providing solutions"
We responded:
"Joaquin, thank you for the five star review for our agency. So glad we’re able to take care of your insurance needs. Would love for you to recommend us to your friends and family."
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My Nguyen

August 18, 2025

5  out of  5
rating by My Nguyen
"I had a great experience working with MyKim. I wanted to get the insurance for my car so I called to this office and I was lucky to have MyKim take over my case. She made the whole process super easy and convenient. She took the time to explain everything clearly and told me about some discounts I didn’t know about. I also appreciate how she keeps me updated regularly and also available when I call or email. Highly recommend her!"
We responded:
"My, thank you for the five star review and the kind words for MyKim. We appreciate you taking your valuable time to review us. We would love for you to recommend us to your friends and family so we can’t help them with their insurance needs also. "
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Ashley Brinson

August 13, 2025

5  out of  5
rating by Ashley Brinson
"For many years, I have been checking every 6 months for better auto insurance rate. I always call here. My Mom has auto insurance here for years. Everyone is very kind and try to give me the best quote. Finally, I switched over. Thank MyKim for taking the time and helping with the transition. Hopefully, I will not have to search every 6 months again!"
We responded:
"Ashley, thank you for the five star review and the kind words for MyKim! So glad we’re able to take care of your insurance needs also. Please thank your mom for us for referring you to us."
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amy sun

August 4, 2025

5  out of  5
rating by amy sun
"Mykim is professional, responsive, and truly helpful. She helped me find a plan that fits my needs. She took the time to explain everything clearly and made the whole process easy and smooth. I really appreciate her excellent service and would definitely recommend her to anyone looking for auto insurance help!"
We responded:
"Amy, thank you so much for the five star review and the kind words from MyKim. so glad to hear that we’re able to provide you excellent service and take care of your insurance needs. We would love to take care of your friends and family also. Thank you again."
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Tonhi Gailey

July 23, 2025

5  out of  5
rating by Tonhi Gailey
"My fiance and I recently moved to Houston which meant dealing with many changes, including switching our insurance. Walking in, we were instantly greeted and directed to a team member to assist us. MyKim was immensely helpful and made the process super smooth. Not only did she explain insurance terms and policies to us clearly, she was also a great conversationalist! Her friendly personality, coupled with her knowledge and recommendations regarding insurance in the Houston area, was just what we needed! We're so glad we chose to come to this office and worked with MyKim! Would highly recommend!"
We responded:
"Tonhi, thank you so much for the five star review and the kind words for MyKim. So glad she was able to make your insurance transition here in Houston smooth and painless for you. We love serving customers like you. wishing you an awesome stay here in Houston Texas."
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Patrick Gaines

July 22, 2025

5  out of  5
rating by Patrick Gaines
"MyKim Pham was very helpful getting our car insurance situated here in Houston after moving from Oregon. She gave us all the information we needed and helped us find the right plan for us! I definitely would recommend this State Farm branch as they were very kind and knowledgeable."
We responded:
"Patrick, thank you for the five star review and the kind words for MyKim. So glad that we were able to make your transition to Houston Texas smoother regarding your insurance and financial needs. would love for you to recommend us to your friends and family so that we can provide them the service you received also."
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R R

July 9, 2025

5  out of  5
rating by R R
"I've been a very satisfied client of Ken Quach for the past 4-5 years, and I can't recommend them enough! My agent, MyKim, has consistently provided exceptional service. She goes above and beyond to ensure I get the best rates for both my auto and home insurance, always making sure my coverage meets my needs. The entire team is incredibly responsive; they're just a call or email away. I always receive prompt responses to any questions or concerns I have, which makes managing my policies a breeze. If you're looking for reliable insurance with fantastic customer service, look no further!"
We responded:
"RR, thank you so much for the five star review and the kind words from MyKim. We enjoy taking care of customers just like you for all your insurance and financial needs. Again, thank you for taking time to post this review and comments for us. Thank you for your recommendation for others to do business with us also."
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Yaslin Reyes

May 9, 2025

5  out of  5
rating by Yaslin Reyes
"Service experience with MyKim was very helpful. She's very kind and is good at helping you get the lowest rate possible. For sure will recommend this office."
We responded:
"Yaslin, thank you so much for the five star review and the kind words for Mykim . So glad that we’re able to help you with your insurance and financial needs. Please don’t hesitate to refer us to your friends and family. We love to grow with customers like you."
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Rayson Nguyen

March 28, 2025

5  out of  5
rating by Rayson Nguyen
"Nice place and friendly agents. My family and me have been doing business with Ken Quach Statefarm for more 10 years."
We responded:
"Rayson, thank you so much for the five star review and the kind words for our agency. We appreciate your business and taking the time to give us a review. Please recommend us to your friends and family for all their insurance and financial needs also. Have a blessed evening."
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Weston

March 21, 2025

5  out of  5
rating by Weston
"I had an excellent experience with MyKim. She was without a doubt the nicest, knowledgeable, and easiest to work with person I have ever experienced in the world of insurance. She helped me so much with understanding insurance and ensuring I was getting the best rates possible, even going through all the different policies with me so I had a clear understanding of each policy. Thanks to MyKim I am a happy State Farm customer, she definitely deserves a raise!"
We responded:
"Zach, thank you for the kind words and the five star review for MyKim. We appreciate you taking your valuable time to review us. Would love for you to recommend us to all your friends and family so that we can help them with their insurance and financial needs also."
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Hong Pham

March 21, 2025

5  out of  5
rating by Hong Pham
"They have a great service. Highly recommend."
We responded:
"Hong, thank you so much for the five star review and the kind words and recommendation. We would love for you to recommend us to all your friends and family so that we can help them also."
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Van Dang

March 13, 2025

5  out of  5
rating by Van Dang
"Tiffany làm việc rất tốt tôi hài lòng ."
We responded:
"Van, thank you for the five star review and kind words for Tiffany. We appreciate your business and hope you can recommend us to all your friends and family."
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Xavi And Jenny

March 11, 2025

5  out of  5
rating by Xavi And Jenny
"Very friendly and very helpful!"
We responded:
"Thank you for the five star review and the kind words for us. So glad we’re able to help you. Looking forward to taking care of all your insurance and financial needs."